{"id":4938,"date":"2025-11-11T11:22:18","date_gmt":"2025-11-11T11:22:18","guid":{"rendered":"https:\/\/staging-appealscentre-eu.ams.stackstaging.com\/inicio"},"modified":"2026-08-05T09:14:02","modified_gmt":"2026-08-05T08:14:02","slug":"inicio","status":"publish","type":"page","link":"https:\/\/www.appealscentre.eu\/es\/","title":{"rendered":"Inicio"},"content":{"rendered":"<section class=\"md:h-[80vh] section mx-auto pb-0 flex justify-center hero-block has-base-offwhite-background-color has-background alignfull wp-block-acf-hero-block\" id=\"block_c101456762a663fe95184ef0f1c56aa1\">\n\t<div class=\"container flex flex-col lg:flex-row w-full gap-y-12 lg:!p-0\">\n\n <!-- Left: Content -->\n <div class=\"hero-block__content flex flex-col relative justify-center gap-5 lg:w-1\/2\" data-aos=\"fade-in\" data-aos-delay=\"200\">\n  <div class=\"preheader_hero\">\n Nuevo derecho digital de la UE\n <\/div>\n \n <h1 class=\"title--default title--hero colour--dark\"><div class=\"hidden md:inline\"><p>Impugne las decisiones que le afectan en las redes sociales<\/p>\n<\/div>\n\n  <div class=\"inline md:hidden\"><p>Impugne las decisiones que le afectan en las redes sociales<\/p>\n<\/div><\/h1>\n\n <div class=\"content--default  colour--black\"><p>\u00bfSe ha eliminado o suspendido injustamente su contenido o su cuenta, o el contenido que denunci\u00f3 sigue siendo visible en Facebook, Instagram, TikTok, YouTube, Threads, Google Maps o Pinterest? Si es as\u00ed, puede obtener una revisi\u00f3n certificada gratuita de esa decisi\u00f3n.<\/p><\/div>\n\n <div class=\"flex flex-col gap-12\">\n <div class=\"hero-block__buttons btn-group flex flex-col md:flex-row flex-wrap gap-y-6 md:gap-y-0 gap-x-4\">\n\n    <!-- Standard button -->\n\t<a href=\"https:\/\/portal.appealscentre.eu\/?lang=es\" class=\"btn btn--primary  group\" title=\"Iniciar su propia impugnaci&oacute;n\" target=\"_blank\"><span class=\"\">Iniciar su propia impugnaci&oacute;n<\/span><\/a>\n  \n    <!-- Standard button -->\n\t<a href=\"\/es\/acerca-de\/\" class=\"btn btn--white  group\" title=\"Conozca sus derechos\" target=\"\"><span class=\"\">Conozca sus derechos<\/span><\/a>\n  \n <\/div>\n\n  <ul class=\"hero-block__list tick-list flex flex-wrap gap-4\">\n   <li class=\"tick-list__item\">\n Todos los pa&iacute;ses de la UE\n <\/li>\n    <li class=\"tick-list__item\">\n Independencia de las plataformas\n <\/li>\n    <li class=\"tick-list__item\">\n Revisi&oacute;n Humana\n <\/li>\n   <\/ul>\n   <div class=\"hero-block__certified\">\n Organismo de resoluci\u00f3n de litigios certificado en virtud de la Ley Europea de Servicios Digitales.\n <\/div>\n  <\/div>\n\n <\/div>\n\n <!-- Right: Image -->\n <div class=\"hero-block__image-wrapper lg:w-1\/2 flex justify-center lg:justify-end items-end relative lg:top-[-4em]\">\n <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/Composition.png\" alt=\"\" class=\"hero-block__image w-[75%]\">\n <\/div>\n\n\t<\/div>\n\n<\/section>\n\n<section class=\"headlinefeatured-block alignfull wp-block-acf-headlinefeatured-block\" id=\"block_f4a65b729407733e61bc65c6598cc795\">\n <div class=\"container container--bottom mx-auto md:px-4\">\n <div class=\"text-center w-[90%] py-8 md:p-0 md:w-6\/12 mx-auto gap-4 flex flex-col\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-duration=\"600\">\n  <div class=\"preheader__60\">\n Revisi\u00f3n experta e independiente\n <\/div>\n   <h2 class=\"title--default title--standard colour--dark\">El recurso independiente que no sab\u00eda que ten\u00eda<\/h2>\n   <div class=\"content--default  colour--black\"><p>Somos un organismo de resoluci\u00f3n de litigios certificado en virtud de la Ley Europea de Servicios Digitales. Nos aseguramos de que reciba una revisi\u00f3n justa y experta de su caso.<\/p><\/div>\n  <\/div>\n <div class=\"mt-8 flex justify-center flex-wrap bg-site-offwhite py-12 md:py-8 rounded-3xl md:w-9\/12 mx-auto social-width\">\n  <div class=\"content--default  colour--black\">Menciones<\/div>\n    <div class=\"hidden lg:flex flex-row justify-center gap-0 items-center pt-6\">\n   <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/welt.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n     <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/dellasera.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n     <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/el-pais.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n     <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/irishindependant.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n     <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/lemonde.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n    <\/div>\n\n  <div class=\"lg:hidden w-full\">\n <div class=\"swiper featured-swiper\">\n <div class=\"swiper-wrapper\">\n  <div class=\"swiper-slide flex flex-col items-center gap-2 pt-6\">\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/welt.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n   <\/div>\n  <div class=\"swiper-slide flex flex-col items-center gap-2 pt-6\">\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/dellasera.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n   <\/div>\n  <div class=\"swiper-slide flex flex-col items-center gap-2 pt-6\">\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/el-pais.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n   <\/div>\n  <div class=\"swiper-slide flex flex-col items-center gap-2 pt-6\">\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/irishindependant.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n   <\/div>\n  <div class=\"swiper-slide flex flex-col items-center gap-2 pt-6\">\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/lemonde.svg\" alt=\"\" class=\"w-44 h-auto object-contain\">\n   <\/div>\n  <\/div>\n  <div class=\"swiper-pagination\"><\/div>\n <\/div>\n <\/div>\n  <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"container container--nopad md:w-11\/12 mx-auto image-text-split-block alignfull wp-block-acf-image-text-split-block\" id=\"block_4132dac44c9eda8ac2472a47e56e4e38\">\n <div class=\"bg-site-secondary rounded-2xl mx-auto p-6 grid grid-cols-1 md:grid-cols-2 gap-8 items-center\">\n <div class=\"flex flex-col justify-center px-4 py-12 md:py-0 gap-6\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-duration=\"600\">\n  <h2 class=\"title--default title--standard colour--white\">Lo que las plataformas <\/br>no le cuentan<\/h2>\n\n <div class=\"content--default  colour--white\"><p>Todos los d\u00edas se elimina contenido, se bloquean cuentas injustamente y se mantiene activo contenido perjudicial. En virtud de la nueva Ley de Servicios Digitales de la UE, ahora tiene derecho a un recurso independiente al margen de las plataformas de redes sociales.<\/p><\/div>\n\n <div class=\"mt-12\">\n   <!-- Standard button -->\n\t<a href=\"\/es\/acerca-de\/\" class=\"btn btn--primary  group\" title=\"Conozca sus derechos\" target=\"\"><span class=\"\">Conozca sus derechos<\/span><\/a>\n  <\/div>\n <\/div>\n   <div class=\"flex justify-center md:justify-start\">\n <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/PLATFORMS.png\" alt=\"\" class=\"w-full h-auto object-cover rounded-lg\">\n <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"container alignfull wp-block-acf-threecols-block\" id=\"block_48d71dc5b890ffc89577bfa753611758\">\n\n  <div class=\"flex text-center flex-col mx-auto pt-6 gap-4 w-[90%] md:w-full\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-duration=\"600\">\n  <div class=\"preheader__60\">\n Revisi\u00f3n experta e independiente\n <\/div>\n   <h2 class=\"title--default title--standard colour--dark\"><p>\u00bfCree que las redes sociales han cometido un error?<\/p><\/h2>\n \n  <div class=\"content--default  colour--black\"><p>Solicite una revisi\u00f3n humana gratuita de las decisiones de moderaci\u00f3n de contenidos en redes sociales.<\/p><\/div>\n \n  <\/div>\n\n \t \n  <div class=\"container flex flex-wrap align-middle py-6\">\n \n <div class=\"w-full lg:w-1\/3 flex_col justify-center text-left md:px-5 mb-10 lg:mb-0\"\n  data-aos=\"fade-up\"\n  data-aos-delay=\"0\"\n  data-aos-duration=\"600\"\n  data-aos-once=\"true\">\n <div class=\"bg-site-offwhite rounded-3xl overflow-hidden\">\n\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/football.png\"\n  class=\"rounded-b-3xl mb-8 lg:mb-14 w-full text-center inline-block\"\n  alt=\"Revisi&oacute;n Humana\">\n \n <!-- FLEX FULL HEIGHT -->\n <div class=\"bg-site-offwhite rounded-3xl px-8 h-[350px] md:h-[450px] gap-3 flex flex-col justify-start\">\n\n  <h3 class=\"title--default title--card \">Revisi\u00f3n Humana<\/h3>\n \n <div class=\"content--default  colour--black\"><p>Su caso ser\u00e1 revisado por nuestro equipo de expertos en pol\u00edticas y contenidos, que le comunicar\u00e1n su decisi\u00f3n.<\/p><\/div>\n\n <div class=\"mt-auto relative bottom-[30px]\">\n <a href=\"\" class=\"link link--default  link--primary group\" target=\"\"><span class=\"\"><\/span><\/a> <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n <div class=\"w-full lg:w-1\/3 flex_col justify-center text-left md:px-5 mb-10 lg:mb-0\"\n  data-aos=\"fade-up\"\n  data-aos-delay=\"100\"\n  data-aos-duration=\"600\"\n  data-aos-once=\"true\">\n <div class=\"bg-site-offwhite rounded-3xl overflow-hidden\">\n\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/Action.png\"\n  class=\"rounded-b-3xl mb-8 lg:mb-14 w-full text-center inline-block\"\n  alt=\"Justo e independiente\">\n \n <!-- FLEX FULL HEIGHT -->\n <div class=\"bg-site-offwhite rounded-3xl px-8 h-[350px] md:h-[450px] gap-3 flex flex-col justify-start\">\n\n  <h3 class=\"title--default title--card \">Justo e independiente<\/h3>\n \n <div class=\"content--default  colour--black\"><p>Basado en la legislaci\u00f3n de la UE, nuestro servicio de recursos es independiente de las plataformas. Revisamos su caso con suma atenci\u00f3n e imparcialidad.<\/p><\/div>\n\n <div class=\"mt-auto relative bottom-[30px]\">\n <a href=\"\" class=\"link link--default  link--primary group\" target=\"\"><span class=\"\"><\/span><\/a> <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n\n \n \n \n <div class=\"w-full lg:w-1\/3 flex_col justify-center text-left md:px-5 mb-10 lg:mb-0\"\n  data-aos=\"fade-up\"\n  data-aos-delay=\"200\"\n  data-aos-duration=\"600\"\n  data-aos-once=\"true\">\n <div class=\"bg-site-offwhite rounded-3xl overflow-hidden\">\n\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/charge.png\"\n  class=\"rounded-b-3xl mb-8 lg:mb-14 w-full text-center inline-block\"\n  alt=\"Gratuito\">\n \n <!-- FLEX FULL HEIGHT -->\n <div class=\"bg-site-offwhite rounded-3xl px-8 h-[350px] md:h-[450px] gap-3 flex flex-col justify-start\">\n\n  <h3 class=\"title--default title--card \">Gratuito<\/h3>\n \n <div class=\"content--default  colour--black\"><p>Nuestro servicio es gratuito para todos los ciudadanos de la UE. Los costes de prestaci\u00f3n del servicio corren a cargo de las plataformas, por lo que no tiene que pagar nada.<\/p><\/div>\n\n <div class=\"mt-auto relative bottom-[30px]\">\n <a href=\"\" class=\"link link--default  link--primary group\" target=\"\"><span class=\"\"><\/span><\/a> <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n\n  <\/div>\n \n \t\n\n\t \n  <\/div>\n\n<\/section>\n\n<section class=\"pb-12 steps-block alignfull wp-block-acf-steps-block\" id=\"block_1992a5862856cab88135903bf8138af2\">\n <div class=\"container mx-auto\">\n\n  <div class=\"flex text-center flex-col mx-auto max-w-[900px] gap-4\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-duration=\"600\">\n  <div class=\"preheader__60\">\n El cambio empieza aqu\u00ed\n <\/div>\n \n  <h2 class=\"title--default title--standard \">Recurso en 4 sencillos pasos<\/h2>\n \n  <div class=\"content--default  colour--black\"><p>Presentar su recurso es f\u00e1cil. Hemos dise\u00f1ado un proceso sencillo para que pueda empezar de inmediato.<\/p><\/div>\n  <\/div>\n\n  <div class=\"mt-6 flex justify-center flex-wrap gap-4 mx-auto items-center md:gap-6 flex-col md:flex-row\">\n  <a href=\"https:\/\/portal.appealscentre.eu\/?lang=es\" class=\"btn btn--primary\">Iniciar una nueva impugnaci&oacute;n<\/a>\n \n  <a href=\"https:\/\/portal.appealscentre.eu\/?lang=es\" class=\"btn btn--white\">Usuario existente<\/a>\n  <\/div>\n\n   <div class=\"mt-12 grid grid-cols-1 lg:grid-cols-2 gap-8 pt-8\">\n  <div class=\"relative flex flex-col p-10 rounded-3xl bg-base-palegreen xl:h-[350px] w-full\"\n  data-aos=\"fade-up\"\n  data-aos-delay=\"0\"\n  data-aos-duration=\"600\"\n  data-aos-once=\"true\">\n <div class=\"flex justify-between items-start lg:items-center gap-4 flex-col lg:flex-row pb-4\">\n <span class=\"flex-shrink-0 text-site-accent-alt rounded-full w-10 h-10 flex items-center justify-center font-medium text-[32px] mobile-order\">\n 01\n <\/span>\n\n  <div class=\"flex-1\">\n <h3 class=\"title--default title--card \">Configurar una cuenta<\/h3>\n  <\/div>\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/account.svg\"\n alt=\"Configurar una cuenta\"\n class=\"w-24 h-24 object-cover flex-shrink-0\">\n  <\/div>\n\n  <div class=\"mt-4\">\n <div class=\"content--default  colour--black\"><p>Cree una cuenta en nuestro portal.<\/p><\/div>\n <\/div>\n  <\/div>\n  <div class=\"relative flex flex-col p-10 rounded-3xl bg-base-palegreen xl:h-[350px] w-full\"\n  data-aos=\"fade-up\"\n  data-aos-delay=\"100\"\n  data-aos-duration=\"600\"\n  data-aos-once=\"true\">\n <div class=\"flex justify-between items-start lg:items-center gap-4 flex-col lg:flex-row pb-4\">\n <span class=\"flex-shrink-0 text-site-accent-alt rounded-full w-10 h-10 flex items-center justify-center font-medium text-[32px] mobile-order\">\n 02\n <\/span>\n\n  <div class=\"flex-1\">\n <h3 class=\"title--default title--card \">Presentar su recurso<\/h3>\n  <\/div>\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/appeal.svg\"\n alt=\"Presentar su recurso\"\n class=\"w-24 h-24 object-cover flex-shrink-0\">\n  <\/div>\n\n  <div class=\"mt-4\">\n <div class=\"content--default  colour--black\"><p>Presente por Internet la informaci\u00f3n necesaria sobre su recurso. Appeals Centre recopilar\u00e1 informaci\u00f3n de la plataforma de redes sociales y se pondr\u00e1 en contacto con usted para obtener m\u00e1s informaci\u00f3n si es necesario.<\/p><\/div>\n <\/div>\n  <\/div>\n  <div class=\"relative flex flex-col p-10 rounded-3xl bg-base-palegreen xl:h-[350px] w-full\"\n  data-aos=\"fade-up\"\n  data-aos-delay=\"200\"\n  data-aos-duration=\"600\"\n  data-aos-once=\"true\">\n <div class=\"flex justify-between items-start lg:items-center gap-4 flex-col lg:flex-row pb-4\">\n <span class=\"flex-shrink-0 text-site-accent-alt rounded-full w-10 h-10 flex items-center justify-center font-medium text-[32px] mobile-order\">\n 03\n <\/span>\n\n  <div class=\"flex-1\">\n <h3 class=\"title--default title--card \">Revisi\u00f3n Humana<\/h3>\n  <\/div>\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/human-review.svg\"\n alt=\"Revisi&oacute;n Humana\"\n class=\"w-24 h-24 object-cover flex-shrink-0\">\n  <\/div>\n\n  <div class=\"mt-4\">\n <div class=\"content--default  colour--black\"><p>Nuestro equipo de expertos revisa cuidadosamente su caso.<\/p><\/div>\n <\/div>\n  <\/div>\n  <div class=\"relative flex flex-col p-10 rounded-3xl bg-base-palegreen xl:h-[350px] w-full\"\n  data-aos=\"fade-up\"\n  data-aos-delay=\"300\"\n  data-aos-duration=\"600\"\n  data-aos-once=\"true\">\n <div class=\"flex justify-between items-start lg:items-center gap-4 flex-col lg:flex-row pb-4\">\n <span class=\"flex-shrink-0 text-site-accent-alt rounded-full w-10 h-10 flex items-center justify-center font-medium text-[32px] mobile-order\">\n 04\n <\/span>\n\n  <div class=\"flex-1\">\n <h3 class=\"title--default title--card \">Decisi\u00f3n<\/h3>\n  <\/div>\n  <img decoding=\"async\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2025\/11\/decison.svg\"\n alt=\"Decisi&oacute;n\"\n class=\"w-24 h-24 object-cover flex-shrink-0\">\n  <\/div>\n\n  <div class=\"mt-4\">\n <div class=\"content--default  colour--black\"><p>Le remitimos nuestra decisi\u00f3n a usted y a la plataforma. La plataforma revisar\u00e1 entonces nuestra decisi\u00f3n y decidir\u00e1 si revoca su resoluci\u00f3n original.<\/p><\/div>\n <\/div>\n  <\/div>\n  <\/div>\n  \t<\/div>\n<\/section>\n\n<section class=\"container mx-auto rounded-3xl h-[550px] flex justify-center items-center cta-block alignfull wp-block-acf-cta-block\" id=\"block_2a1b1e03dd3a88edcfd1f631fa970dd5\"\n style=\"background: linear-gradient(to bottom, rgba(9,42,38,0) 0%, rgba(9,42,38,1) 100%), url('https:\/\/www.appealscentre.eu\/wp-content\/themes\/ace-new\/resources\/images\/cta-bg.png');\n background-size: contain;\n background-position: center;\n background-repeat: repeat;\">\n <div class=\"w-full text-center max-w-xl mx-auto gap-12\">\n <div class=\"relative flex flex-col justify-center gap-5 mx-auto\" data-aos=\"fade-in\" data-aos-delay=\"200\">\n  <div class=\"preheader__light\">\n Ejercer sus derechos digitales en la UE\n <\/div>\n \n  <h2 class=\"title--default title--standard colour--white\">\u00bfCree que las redes sociales se han equivocado?<\/h2>\n \n  <div class=\"content--default  colour--white\"><p>Le ayudamos a combatir los errores de las plataformas y a hacerse o\u00edr.<\/p><\/div>\n \n <div class=\"flex flex-col gap-8\">\n <div class=\"mx-auto btn-group flex flex-wrap gap-x-4\">\n  <a href=\"https:\/\/portal.appealscentre.eu\/?lang=es\" class=\"btn btn--white\">Iniciar una nueva impugnaci&oacute;n<\/a>\n  <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n<section class=\"container faqs-block full alignfull wp-block-acf-faqs-block\" id=\"block_16b89acfd4bcc4534ff54ab9df288b65\">\n\t<div class=\"container mx-auto\">\n <div class=\"bg-white\">\n <div class=\"flex flex-col items-start justify-between md:w-10\/12 mx-auto gap-4\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-duration=\"600\">\n  <div class=\"preheader__60\">\n Estamos aqu&iacute; para ayudarle\n <\/div>\n \n  <h2 class=\"title--default title--standard \">Preguntas frecuentes<\/h2>\n \n <div class=\"pb-4\">\n  <div class=\"content--default  colour--black\"><p>Consulte nuestras preguntas frecuentes para encontrar respuestas sobre nuestros servicios y el proceso de revisi\u00f3n de casos.<\/p><\/div>\n  <\/div>\n  <!-- Standard button -->\n\t<a href=\"\/es\/preguntas-frecuentes\/\" class=\"btn btn--white  group\" title=\"Ver todas las preguntas frecuentes\" target=\"\"><span class=\"\">Ver todas las preguntas frecuentes<\/span><\/a>\n  <\/div>\n\n <div class=\"bg-site-offwhite rounded-3xl grid grid-cols-1 md:p-12 mt-6 md:mx-8 px-0\">\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;De qu&eacute; plataformas se encarga el Centro de apelaciones?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph -->\n<p>Actualmente aceptamos conflictos sobre contenido en Facebook, Instagram, TikTok, Pinterest, Threads, YouTube, Google Maps. A\u00fan as\u00ed, tenemos la intenci\u00f3n de agregar otras plataformas de redes sociales con el tiempo.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;Qu&eacute; tipo de contenido cubre el Centro de apelaciones?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph -->\n<p>Actualmente, aceptamos conflictos sobre fragmentos individuales de contenido que Facebook, Instagram, TikTok, Pinterest, Threads, Google Maps y YouTube hayan eliminado o mantenido. Esto incluye v\u00eddeos, fotos, publicaciones de texto y comentarios. Tambi\u00e9n revisamos las decisiones de estas plataformas de suspender o inhabilitar la cuenta de un usuario, as\u00ed como la eliminaci\u00f3n de una P\u00e1gina o Grupo (Facebook e Instagram), un Canal (YouTube) o un Tablero (Pinterest).<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;C&oacute;mo de reciente debe ser la publicaci&oacute;n del contenido en cuesti&oacute;n?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Para contenido, cuentas, P\u00e1ginas o Grupos que hayan sido eliminados o suspendidos, la plataforma debe haber tomado su decisi\u00f3n en los \u00faltimos seis meses. Para disputas sobre contenido potencialmente da\u00f1ino que a\u00fan est\u00e9 visible en la plataforma, no hay l\u00edmite de tiempo.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;Qui&eacute;n puede presentar un conflicto al Centro de apelaciones?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Cualquier persona que resida en la Uni\u00f3n Europea puede presentar un conflicto.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;En qu&eacute; idioma debe estar el contenido para poder presentar un conflicto ante el Centro de apelaciones?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>El contenido puede enviarse en la mayor\u00eda de los idiomas que se hablan com\u00fanmente en la UE. Sin embargo, debe presentar su conflicto en uno de nuestros siete idiomas operativos: ingl\u00e9s, franc\u00e9s, espa\u00f1ol, italiano, alem\u00e1n, polaco y holand\u00e9s, por lo que debe utilizar uno de esos idiomas al presentar su conflicto.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;Qu&eacute; har&aacute; el Centro de apelaciones cuando reciba mi conflicto?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph -->\n<p>Consulte nuestra p\u00e1gina &#8216;<a href=\"https:\/\/www.appealscentre.eu\/es\/nuestro-trabajo\/\">Proceso de conflictos<\/a>&#8216; para obtener m\u00e1s informaci\u00f3n sobre c\u00f3mo revisamos y resolvemos los disputas.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;Cu&aacute;nto cuesta presentar un conflicto?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Actualmente no hay ninguna tarifa para someter una disputa.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;C&oacute;mo puedo seguir mi caso?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph -->\n<p>Puede gestionar y realizar el seguimiento de su caso a trav\u00e9s de nuestro portal de gesti\u00f3n de casos en l\u00ednea <a href=\"https:\/\/portal.appealscentre.eu\/?lang=es\">aqu\u00ed<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;Qu&eacute; reglas aplicar&aacute; el Centro de apelaciones cuando tome una decisi&oacute;n sobre un conflicto?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Nuestros revisores de casos aplican las pol\u00edticas de contenido de las plataformas (t\u00e9rminos y condiciones) al decidir sobre los conflictos. Al tomar estas decisiones, aplicaremos nuestro Marco normativo que incluye un an\u00e1lisis sobre los derechos humanos.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;Cu&aacute;nto tiempo se tarda en tomar una decisi&oacute;n sobre mi conflicto?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Tenemos como objetivo poder ofrecerles nuestra decisi\u00f3n a usted y a la plataforma durante los 90 d\u00edas naturales posteriores a la presentaci\u00f3n de su conflicto. Sin embargo, en la mayor\u00eda de los casos esperamos tomar nuestra decisi\u00f3n con m\u00e1s rapidez. Si tenemos retrasos inesperados, le enviaremos un mensaje a la direcci\u00f3n de correo electr\u00f3nico que proporcion\u00f3 cuando present\u00f3 su apelaci\u00f3n. En el caso de conflictos complejos, podemos extender el plazo hasta 180 d\u00edas naturales para poder tomar la decisi\u00f3n.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;C&oacute;mo selecciona el Centro de apelaciones a sus revisores de casos?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>El Centro de apelaciones cuenta con revisores de casos profesionales que trabajan a tiempo completo y que tienen la experiencia necesaria en la aplicaci\u00f3n de las pol\u00edticas de contenido de las plataformas. Tambi\u00e9n contamos con revisores que tienen experiencia ling\u00fc\u00edstica y tem\u00e1tica. La compensaci\u00f3n de nuestros revisores de casos no tiene ning\u00fan efecto en su decisi\u00f3n sobre los casos.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;Qu&eacute; puedo hacer si no me satisface el servicio?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Si no est\u00e1 satisfecho con su experiencia con el Centro de Apelaciones, <a href=\"https:\/\/www.appealscentre.eu\/es\/contactenos\">puede enviarnos sus comentarios<\/a>. Revisaremos las quejas si las presenta durante los 21 d\u00edas posteriores a la fecha de presentaci\u00f3n del incidente que le preocupa. Cuando se ponga en contacto, proporcione ejemplos sobre cualquier problema potencial. Utilizaremos sus comentarios para realizar mejoras en el servicio; recuerde que nuestros l\u00edderes revisan peri\u00f3dicamente las quejas.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;C&oacute;mo puedo presentar un conflicto?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Haga clic en \u00abComenzar conflicto\u00bb en el encabezado de esta p\u00e1gina si quiere impugnar una decisi\u00f3n de moderaci\u00f3n de contenido de Facebook, Instagram, TikTok, Pinterest, Threads o YouTube.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">&iquest;Las plataformas deben implementar las decisiones del Centro de apelaciones?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Si bien las decisiones del Centro de apelaciones no son vinculantes, las plataformas deben actuar de buena fe y nuestra decisi\u00f3n puede resultar en que la plataforma anule su decisi\u00f3n anterior sobre el contenido en cuesti\u00f3n.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group stay-in-touch-block container rounded-2xl mt-12 has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#3c4948\">\n<div class=\"wp-block-columns p-8 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"preheader__neon has-primary-default-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\" style=\"font-size:18px\">El cambio empieza aqu\u00ed<\/p>\n\n\n\n<h2 class=\"wp-block-heading mt-4 font-medium has-primary-white-color has-text-color has-link-color wp-elements-2\">Mantenerse en contacto<\/h2>\n\n\n\n<p class=\"has-primary-white-color has-text-color has-link-color wp-elements-3 wp-block-paragraph\">Sus datos est\u00e1n seguros con nosotros. 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