{"id":7973,"date":"2026-09-14T14:30:21","date_gmt":"2026-09-14T13:30:21","guid":{"rendered":"https:\/\/ace.test-link.co.uk\/?post_type=platform&#038;p=7611"},"modified":"2026-10-07T13:25:19","modified_gmt":"2026-10-07T12:25:19","slug":"google-maps","status":"publish","type":"platform","link":"https:\/\/www.appealscentre.eu\/fr\/platform\/google-maps\/","title":{"rendered":"Google Maps FR"},"content":{"rendered":"<section class=\"section section--large mx-auto h-[767px] md:h-[980px] w-full top-0 items-center flex justify-center relative pageheader-block platform-top has-secondary-alt-background-color has-background alignfull wp-block-acf-pageheader-block\" id=\"block_41303850ef9bb1bb51944a14ccc4c73d\">\n\t\t<div class=\"absolute inset-0 bg-black\/50 pointer-events-none\"><\/div>\n\t<div class=\"container flex flex-col md:flex-row w-full gap-12\">\n <!-- Left: Content -->\n <div class=\"flex flex-col relative justify-center gap-5 md:w-[45%] text-center mx-auto\">\n <svg width=\"50\" height=\"68\" viewBox=\"0 0 50 68\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M20.4729 -8.94899e-07L20.4729 9.64935C20.4729 9.64935 15.9689 9.0112 12.3632 12.2009C10.1741 14.7524 11.3332 19.0905 11.3332 19.0905L20.6041 19.0905L20.6041 47.9236L0.00217527 47.9236L0.00217386 15.773C0.00217386 15.773 -0.646774 2.82713e-08 20.4729 -8.94899e-07Z\" fill=\"white\"\/><path d=\"M29.5271 67.6934L29.5271 58.0441C29.5271 58.0441 34.0311 58.6822 37.6368 55.4926C39.8259 52.941 38.6668 48.6029 38.6668 48.6029L29.3959 48.6029L29.3959 19.7698L49.9978 19.7698L49.9978 51.9204C49.9978 51.9204 50.6468 67.6934 29.5271 67.6934Z\" fill=\"white\"\/><\/svg>\n\n  <div class=\"preheader__neon\">\n Plateforme Hub\n <\/div>\n \n <div class=\"capitalize\">\n <h1 class=\"title--default title--hero colour--white\">Google Maps<\/h1>\n <\/div>\n\n <div class=\"content--default  colour--white\"><p><a class=\"btn btn--primary\" style=\"font-size: medium;\" href=\"https:\/\/appealscentre.eu\/platform\/\" data-mce-href=\"https:\/\/appealscentre.eu\/platform\/\" data-mce-style=\"font-size: medium;\">Back to Platform Hub<\/a><\/p><\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n<section id=\"block_e02a20299bc794fb17f364ec01e0907a\" class=\"contentwithstickeybar-block top-description alignfull\">\n\t<div class=\"flex flex-wrap lg:flex-nowrap mx-auto container\">\n <span class=\"relative\"><span class=\" absolute opacity-100\"><\/span><\/span>\n\n \n <div class=\"post-content w-full lg:w-[70%] p-0 md:p-4 md:pl-12\">\n\n  <div class=\"text-editor-content\">\n <ul>\n<li>Google Maps compte plus de 287 millions d&rsquo;utilisateurs actifs mensuels dans l&rsquo;UE. Chaque jour, les propri\u00e9taires d&rsquo;entreprise et les consommateurs sont victimes d&rsquo;avis frauduleux.<\/li>\n<li>Nous acceptons les litiges de Google Maps depuis ao\u00fbt 2026. Cela donne aux entrepreneurs, aux propri\u00e9taires de petites entreprises et aux consommateurs un nouveau moyen de lutter contre les avis frauduleux.<\/li>\n<\/ul>\n\n <\/div>\n \n <\/div>\n\t<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-background has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/portal.appealscentre.eu\/\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;background-color:#1a4740\" rel=\"https:\/\/portal.appealscentre.eu\/\">Start New Dispute<\/a><\/div>\n<\/div>\n\n\n<section id=\"block_283f2074267828dcc685da3b02f16c10\" class=\"contentwithstickeybar-block intro-description alignfull\">\n\t<div class=\"flex flex-wrap lg:flex-nowrap mx-auto container\">\n <span class=\"relative\"><span class=\" absolute opacity-100\"><\/span><\/span>\n\n \n <div class=\"post-content w-full lg:w-[70%] p-0 md:p-4 md:pl-12\">\n\n  <div class=\"text-editor-content\">\n <h2>Quelles politiques couvrons-nous\u00a0?<\/h2>\n<p>Parmi les politiques que nous couvrons figurent\u00a0:<\/p>\n<ul>\n<li>Fraud and Scams<\/li>\n<li>Hate Speech and Hateful Policies<\/li>\n<li>Restricted Goods and Services<\/li>\n<li>Adult Nudity and Sexual Activity<\/li>\n<li>Harassment and Bullying<\/li>\n<li>Misinformation<\/li>\n<li>Fake &amp; Misleading Content &amp; Behaviour<\/li>\n<li>Harassment<\/li>\n<li>Offensive content<\/li>\n<\/ul>\n<p>Vous pouvez consulter toutes les politiques que nous couvrons dans notre <strong>R\u00e8glement int\u00e9rieur<\/strong>, et vous pouvez consulter toutes les politiques de contenu de Google Maps dans son <strong>r\u00e8glement de la communaut\u00e9<\/strong>.<\/p>\n<p>Remember! We can\u2019t accept disputes in some areas, including:<\/p>\n<ul>\n<li>Impersonation<\/li>\n<li>Hacked accounts<\/li>\n<li>Copyright<\/li>\n<li>Spam decisions related to technical or automated systems<\/li>\n<li>Child Sexually Explicit Material<\/li>\n<li>Defacement &amp; Mischief<\/li>\n<\/ul>\n<h2>Que dois-je savoir avant de d\u00e9poser un litige concernant Google Maps\u00a0?<\/h2>\n<p>Vous pouvez contester la d\u00e9cision de Google Maps si la plateforme a\u00a0:<\/p>\n<ol>\n<li>Suspended or restricted an account that I want restored<\/li>\n<li>Removed or restricted content that I want restored<\/li>\n<li>Left up content that I want removed<\/li>\n<\/ol>\n<h3>Google Maps a suspendu ou restreint un compte que je souhaite faire r\u00e9activer<\/h3>\n<p>Avant de d\u00e9poser votre litige, il serait utile de rassembler les informations suivantes\u00a0:<\/p>\n<ul>\n<li><strong>L&rsquo;adresse e-mail<\/strong> que vous utilisez pour vous connecter \u00e0 votre compte Google Maps.<\/li>\n<li>Votre <strong>nom complet<\/strong> Google Maps.<\/li>\n<li>La <strong>date<\/strong> \u00e0 laquelle Google Maps a suspendu votre compte.<\/li>\n<li><strong>L&rsquo;expos\u00e9 des motifs<\/strong> fourni par Google Maps. Si vous disposez d&rsquo;un identifiant de routage Google, vous pouvez \u00e9galement l&rsquo;inclure. Il s&rsquo;agit souvent d&rsquo;une courte cha\u00eene de 4 ou 5 lettres majuscules en gras (par exemple, DPNB.)<\/li>\n<li>Le type de contenu qui a entra\u00een\u00e9 la suspension ou la restriction de votre compte<\/li>\n<li>La <strong>politique<\/strong> que votre compte enfreignait selon Google Maps.<\/li>\n<\/ul>\n<h3>Google Maps a supprim\u00e9 ou restreint un contenu que je souhaite voir r\u00e9tabli<\/h3>\n<p>Avant de d\u00e9poser votre litige, il serait utile de rassembler les informations suivantes\u00a0:<\/p>\n<ul>\n<li><strong>L&rsquo;adresse e-mail<\/strong> que vous utilisez pour vous connecter \u00e0 votre compte Google Maps.<\/li>\n<li>Votre <strong>nom complet<\/strong> Google Maps.<\/li>\n<li><strong>Un lien vers<\/strong> votre profil.<\/li>\n<li>La <strong>date et l&rsquo;heure<\/strong> auxquelles Google Maps a supprim\u00e9 ou restreint le contenu.<\/li>\n<li>Une br\u00e8ve description du contenu, pour aider la plateforme \u00e0 le localiser.<\/li>\n<li><strong>L&rsquo;expos\u00e9 des motifs<\/strong> fourni par Google Maps. Si vous disposez d&rsquo;un identifiant de routage Google, vous pouvez \u00e9galement l&rsquo;inclure. Il s&rsquo;agit souvent d&rsquo;une courte cha\u00eene de 4 ou 5 lettres majuscules en gras (par exemple, DPNB.)<\/li>\n<li>La politique que votre contenu enfreignait selon Google Maps.<\/li>\n<\/ul>\n<h3>Google Maps a laiss\u00e9 en ligne un contenu que je souhaite voir supprim\u00e9<\/h3>\n<p>Avant de d\u00e9poser votre litige, il serait utile de rassembler les informations suivantes\u00a0:<\/p>\n<ul>\n<li><strong>L&rsquo;adresse e-mail<\/strong> que vous utilisez pour vous connecter \u00e0 votre compte Google Maps.<\/li>\n<li>Votre <strong>nom complet<\/strong> Google Maps.<\/li>\n<li>Un lien vers le contenu que vous avez signal\u00e9.<\/li>\n<li>La <strong>date<\/strong> \u00e0 laquelle vous avez signal\u00e9 le contenu \u00e0 Google Maps \/ <strong>l&rsquo;heure et la date<\/strong> auxquelles Google Maps vous a dit qu&rsquo;ils ne supprimeraient pas le contenu<\/li>\n<li>La <strong>politique<\/strong> que votre contenu enfreignait selon Google Maps.<\/li>\n<\/ul>\n\n <\/div>\n \n <\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"container faqs-block full alignfull wp-block-acf-faqs-block\" id=\"block_b2bc7b07006fd8d576f67d8a868dba5d\">\n\t<div class=\"container mx-auto\">\n <div class=\"bg-white\">\n <div class=\"flex flex-col items-start justify-between md:w-10\/12 mx-auto gap-4\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-duration=\"600\">\n  <div class=\"preheader__60\">\n WE&rsquo;RE HERE TO HELP\n <\/div>\n \n  <h2 class=\"title--default title--standard \">FAQs<\/h2>\n \n <div class=\"pb-4\">\n  <div class=\"content--default  colour--black\"><p>Frequently asked questions about submitting a Google Maps dispute<\/p><\/div>\n  <\/div>\n  <!-- Standard button -->\n\t<a href=\"https:\/\/appealscentre.eu\/faqs\" class=\"btn btn--white  group\" title=\"View all FAQs\" target=\"\"><span class=\"\">View all FAQs<\/span><\/a>\n  <\/div>\n\n <div class=\"bg-site-offwhite rounded-3xl grid grid-cols-1 md:p-12 mt-6 md:mx-8 px-0\">\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">Quel est le type de contenu g&eacute;r&eacute; par l&rsquo;Appeals Centre ?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph -->\n<p>Nous acceptons actuellement les litiges portant sur des \u00e9l\u00e9ments de contenu qui ont \u00e9t\u00e9 retir\u00e9s ou maintenus en ligne par Facebook, Instagram, TikTok, Pinterest, Threads, Google Maps et YouTube. Cela concerne les vid\u00e9os, les photos, mais aussi les publications de texte et les commentaires. Nous examinons \u00e9galement les d\u00e9cisions de ces plateformes de suspendre ou de d\u00e9sactiver le compte d&rsquo;un utilisateur, ainsi que les suppressions d&rsquo;une page ou d&rsquo;un groupe (Facebook et Instagram), d&rsquo;une cha\u00eene (YouTube) ou d&rsquo;un tableau (Pinterest).<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">Quelles sont les plateformes g&eacute;r&eacute;es par l&rsquo;Appeals Centre ?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph -->\n<p>Nous acceptons actuellement les litiges concernant du contenu publi\u00e9 sur Facebook, Instagram, TikTok, Pinterest, Threads, YouTube et Google Maps. Nous envisageons \u00e0 terme d\u2019\u00e9largir notre prise en charge \u00e0 d\u2019autres plateformes de r\u00e9seaux sociaux.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group user-guide has-primary-grey-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\">\n<h5 id=\"h-user-support-guide\" class=\"wp-block-heading has-primary-black-color has-text-color has-link-color wp-elements-1\" style=\"font-size:24px\">User Support Guide<\/h5>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-secondary-default-color has-text-color has-link-color has-medium-font-size wp-elements-2 wp-container-content-f67f277b wp-block-paragraph\">Better understand your rights under the Digital Services Act.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a34a4ed3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-background has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2026\/03\/DSA-User-Support-Guide-English.pdf\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;background-color:#1a4740\" rel=\"https:\/\/portal.appealscentre.eu\/\">Read our Guide<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<section style=\"font-size:32px\" class=\"container container--nopad md:w-11\/12 mx-auto image-text-split-block platform-casestudy has-base-offwhite-background-color has-background alignfull wp-block-acf-image-text-split-block wp-block-hidden-desktop wp-block-hidden-mobile wp-block-hidden-tablet\" id=\"block_2e5b727a97e60c99a8184eb3d4b5f8e6\">\n <div class=\"bg-site-secondary rounded-2xl mx-auto p-6 grid grid-cols-1 md:grid-cols-2 gap-8 items-center\">\n <div class=\"flex flex-col justify-center px-4 py-12 md:py-0 gap-6\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-duration=\"600\">\n  <h2 class=\"title--default title--standard colour--white\">Featured Case Study: Restored Facebook Group<\/h2>\n\n <div class=\"content--default  colour--white\"><p>In April 2025, a user from Cyprus submitted a dispute about a Facebook group that had been suspended for supposedly violating Meta\u2019s rules on Restricted Goods and Services. After reviewing content from the group which had been removed, we found that it should have been covered by an exception allowing people to discuss the medical merits of prescription drugs.rnrnWe communicated our decision to Facebook who then restored the group in question.<\/p><\/div>\n\n <div class=\"mt-12\">\n   <a href=\"\" class=\"link link--default  text-site-accent-alt group\" target=\"\"><span class=\"\"><\/span><\/a>  <\/div>\n <\/div>\n   <div class=\"flex justify-center md:justify-start\">\n <img decoding=\"async\" fetchpriority=\"auto\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2026\/05\/ACE-Transparency-Report-May-2026-English.pdf\" alt=\"\" class=\"w-full h-auto object-cover rounded-lg\">\n <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"container mx-auto rounded-3xl h-[550px] flex justify-center items-center cta-block alignfull wp-block-acf-cta-block\" id=\"block_da0ac0d95ef07eba62b0cb1e79212600\"\n style=\"background: linear-gradient(to bottom, rgba(9,42,38,0) 0%, rgba(9,42,38,1) 100%), url('https:\/\/www.appealscentre.eu\/wp-content\/themes\/ace-new\/resources\/images\/cta-bg.png');\n background-size: contain;\n background-position: center;\n background-repeat: repeat;\">\n <div class=\"w-full text-center max-w-xl mx-auto gap-12\">\n <div class=\"relative flex flex-col justify-center gap-5 mx-auto\" data-aos=\"fade-in\" data-aos-delay=\"200\">\n  <div class=\"preheader__light\">\n USE YOUR EU DIGITAL RIGHTS\n <\/div>\n \n  <h2 class=\"title--default title--standard colour--white\">Think Social Media Got It Wrong?<\/h2>\n \n  <div class=\"content--default  colour--white\"><p>We help you fight platform mistakes and reclaim your voice.<\/p><\/div>\n \n <div class=\"flex flex-col gap-8\">\n <div class=\"mx-auto btn-group flex flex-wrap gap-x-4\">\n  <a href=\"https:\/\/portal.appealscentre.eu\/\" class=\"btn btn--white\">Start New Dispute<\/a>\n  <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>User Support Guide Better understand your rights under the Digital Services Act.<\/p>\n","protected":false},"featured_media":7780,"template":"","meta":{"_acf_changed":true},"class_list":["post-7973","platform","type-platform","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - 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