{"id":8011,"date":"2026-09-14T14:30:21","date_gmt":"2026-09-14T13:30:21","guid":{"rendered":"https:\/\/ace.test-link.co.uk\/?post_type=platform&#038;p=7644"},"modified":"2026-10-07T12:38:13","modified_gmt":"2026-10-07T11:38:13","slug":"google-maps","status":"publish","type":"platform","link":"https:\/\/www.appealscentre.eu\/it\/platform\/google-maps\/","title":{"rendered":"Google Maps it"},"content":{"rendered":"<section class=\"section section--large mx-auto h-[767px] md:h-[980px] w-full top-0 items-center flex justify-center relative pageheader-block platform-top has-secondary-alt-background-color has-background alignfull wp-block-acf-pageheader-block\" id=\"block_7145b5acbbcccfa51f8f33f8af02f3b3\">\n\t\t<div class=\"absolute inset-0 bg-black\/50 pointer-events-none\"><\/div>\n\t<div class=\"container flex flex-col md:flex-row w-full gap-12\">\n <!-- Left: Content -->\n <div class=\"flex flex-col relative justify-center gap-5 md:w-[45%] text-center mx-auto\">\n <svg width=\"50\" height=\"68\" viewBox=\"0 0 50 68\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M20.4729 -8.94899e-07L20.4729 9.64935C20.4729 9.64935 15.9689 9.0112 12.3632 12.2009C10.1741 14.7524 11.3332 19.0905 11.3332 19.0905L20.6041 19.0905L20.6041 47.9236L0.00217527 47.9236L0.00217386 15.773C0.00217386 15.773 -0.646774 2.82713e-08 20.4729 -8.94899e-07Z\" fill=\"white\"\/><path d=\"M29.5271 67.6934L29.5271 58.0441C29.5271 58.0441 34.0311 58.6822 37.6368 55.4926C39.8259 52.941 38.6668 48.6029 38.6668 48.6029L29.3959 48.6029L29.3959 19.7698L49.9978 19.7698L49.9978 51.9204C49.9978 51.9204 50.6468 67.6934 29.5271 67.6934Z\" fill=\"white\"\/><\/svg>\n\n  <div class=\"preheader__neon\">\n Hub della piattaforma\n <\/div>\n \n <div class=\"capitalize\">\n <h1 class=\"title--default title--hero colour--white\">Google Maps<\/h1>\n <\/div>\n\n <div class=\"content--default  colour--white\"><p><a class=\"btn btn--primary\" style=\"font-size: medium;\" href=\"\/platform\/\">Back to Platform Hub<\/a><\/p><\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n<section id=\"block_cb1451f59120d1ec07a16cdd463cd8ef\" class=\"contentwithstickeybar-block top-description alignfull\">\n\t<div class=\"flex flex-wrap lg:flex-nowrap mx-auto container\">\n <span class=\"relative\"><span class=\" absolute opacity-100\"><\/span><\/span>\n\n \n <div class=\"post-content w-full lg:w-[70%] p-0 md:p-4 md:pl-12\">\n\n  <div class=\"text-editor-content\">\n <ul>\n<li>Google Maps vanta oltre 287 milioni di utenti attivi mensilmente nell\u2019UE. Ogni giorno imprenditori e consumatori sono colpiti da recensioni false.<\/li>\n<li>Dal mese di agosto 2026 accettiamo controversie da Google Maps, offrendo a imprenditori, proprietari di piccole imprese e consumatori un nuovo modo per combattere le recensioni false.<\/li>\n<\/ul>\n\n <\/div>\n \n <\/div>\n\t<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-background has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/portal.appealscentre.eu\/\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;background-color:#1a4740\" rel=\"https:\/\/portal.appealscentre.eu\/\">Start New Dispute<\/a><\/div>\n<\/div>\n\n\n<section id=\"block_f3c7016028b997669abd93015aa67afc\" class=\"contentwithstickeybar-block intro-description alignfull\">\n\t<div class=\"flex flex-wrap lg:flex-nowrap mx-auto container\">\n <span class=\"relative\"><span class=\" absolute opacity-100\"><\/span><\/span>\n\n \n <div class=\"post-content w-full lg:w-[70%] p-0 md:p-4 md:pl-12\">\n\n  <div class=\"text-editor-content\">\n <h2>Quali politiche rientrano nel nostro ambito di competenza?<\/h2>\n<p>Tra le politiche di cui ci occupiamo figurano:<\/p>\n<ul>\n<li>Fraud and Scams<\/li>\n<li>Hate Speech and Hateful Policies<\/li>\n<li>Restricted Goods and Services<\/li>\n<li>Adult Nudity and Sexual Activity<\/li>\n<li>Harassment and Bullying<\/li>\n<li>Misinformation<\/li>\n<li>Fake &amp; Misleading Content &amp; Behaviour<\/li>\n<li>Harassment<\/li>\n<li>Offensive content<\/li>\n<\/ul>\n<p>Puoi consultare tutte le politiche che rientrano nel nostro ambito di competenza nel nostro <strong>Regolamento interno<\/strong> e tutte le politiche sui contenuti di Google Maps nelle <strong>linee guida della community<\/strong>.<\/p>\n<p>Remember! We can\u2019t accept disputes in some areas, including:<\/p>\n<ul>\n<li>Impersonation<\/li>\n<li>Hacked accounts<\/li>\n<li>Copyright<\/li>\n<li>Spam decisions related to technical or automated systems<\/li>\n<li>Child Sexually Explicit Material<\/li>\n<li>Defacement &amp; Mischief<\/li>\n<\/ul>\n<h2>Cosa devo sapere prima di presentare una controversia relativa a Google Maps?<\/h2>\n<p>Puoi contestare la decisione di Google Maps se la piattaforma ha:<\/p>\n<ol>\n<li>Suspended or restricted an account that I want restored<\/li>\n<li>Removed or restricted content that I want restored<\/li>\n<li>Left up content that I want removed<\/li>\n<\/ol>\n<h3>Google Maps ha sospeso o limitato un account che voglio far ripristinare<\/h3>\n<p>Prima di presentare la tua controversia, sarebbe utile raccogliere le seguenti informazioni:<\/p>\n<ul>\n<li><strong>L\u2019indirizzo e-mail<\/strong> che utilizzi per accedere al tuo account Google Maps.<\/li>\n<li>Il tuo <strong>nome completo<\/strong> su Google Maps.<\/li>\n<li>La <strong>data<\/strong> in cui Google Maps ha sospeso il tuo account.<\/li>\n<li>La <strong>motivazione<\/strong> fornita da Google Maps. Se hai un ID di routing di Google, puoi includere anche questo. Spesso \u00e8 una stringa corta e in grassetto di 4 o 5 lettere maiuscole (ad esempio, DPNB.)<\/li>\n<li>Il tipo di contenuto che ha portato alla sospensione o alla limitazione del tuo account<\/li>\n<li>La <strong>politica<\/strong> che secondo Google Maps sarebbe stata violata dal tuo account<\/li>\n<\/ul>\n<h3>Google Maps ha rimosso o limitato un contenuto che voglio far ripristinare<\/h3>\n<p>Prima di presentare la tua controversia, sarebbe utile raccogliere le seguenti informazioni:<\/p>\n<ul>\n<li><strong>L\u2019indirizzo e-mail<\/strong> che utilizzi per accedere al tuo account Google Maps.<\/li>\n<li>Il tuo <strong>nome completo<\/strong> su Google Maps.<\/li>\n<li>Il <strong>link<\/strong> al tuo profilo.<\/li>\n<li>La <strong>data e l\u2019ora<\/strong> in cui Google Maps ha rimosso o limitato il contenuto.<\/li>\n<li>Una breve descrizione del contenuto, per aiutare la piattaforma a localizzarlo.<\/li>\n<li>La <strong>motivazione<\/strong> fornita da Google Maps. Se disponi di un ID di routing di Google, puoi includere anche questo dato. In genere si tratta di una breve stringa in grassetto composta da 4 o 5 lettere maiuscole, ad esempio DPNB.<\/li>\n<li>La politica che secondo Google Maps sarebbe stata violata dal tuo contenuto.<\/li>\n<\/ul>\n<h3>Google Maps ha mantenuto online un contenuto che voglio far rimuovere<\/h3>\n<p>Prima di presentare la tua controversia, sarebbe utile raccogliere le seguenti informazioni:<\/p>\n<ul>\n<li><strong>L\u2019indirizzo e-mail<\/strong> che utilizzi per accedere al tuo account Google Maps.<\/li>\n<li>Il tuo <strong>nome completo<\/strong> su Google Maps.<\/li>\n<li>Il link al contenuto che hai segnalato.<\/li>\n<li>La <strong>data<\/strong> in cui hai segnalato il contenuto a Google Maps \/ <strong>l\u2019ora e la data<\/strong> in cui Google Maps ti ha comunicato che non avrebbe rimosso il contenuto<\/li>\n<li>La <strong>politica<\/strong> che secondo Google Maps sarebbe stata violata dal tuo contenuto<\/li>\n<\/ul>\n\n <\/div>\n \n <\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"container faqs-block full alignfull wp-block-acf-faqs-block\" id=\"block_56383805846768d8baf09b5f26a04ccb\">\n\t<div class=\"container mx-auto\">\n <div class=\"bg-white\">\n <div class=\"flex flex-col items-start justify-between md:w-10\/12 mx-auto gap-4\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-duration=\"600\">\n  <div class=\"preheader__60\">\n WE&rsquo;RE HERE TO HELP\n <\/div>\n \n  <h2 class=\"title--default title--standard \">FAQs<\/h2>\n \n <div class=\"pb-4\">\n  <div class=\"content--default  colour--black\"><p>Frequently asked questions about submitting a Google Maps dispute<\/p><\/div>\n  <\/div>\n  <!-- Standard button -->\n\t<a href=\"\/faqs\" class=\"btn btn--white  group\" title=\"View all FAQs\" target=\"\"><span class=\"\">View all FAQs<\/span><\/a>\n  <\/div>\n\n <div class=\"bg-site-offwhite rounded-3xl grid grid-cols-1 md:p-12 mt-6 md:mx-8 px-0\">\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">Quali contenuti sono coperti dall&#8217;Appeals Centre?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph -->\n<p>Al momento accettiamo controversie su singoli contenuti rimossi o lasciati in sospeso da Facebook, Instagram, TikTok, Pinterest, Threads, Google Maps e YouTube. Tali contenuti comprendono video, foto, post di testo e commenti. Esaminiamo anche le decisioni di queste piattaforme di sospendere o disattivare l&#8217;account di un utente, nonch\u00e9 le rimozioni di una Pagina o di un Gruppo (Facebook e Instagram), di un Canale (YouTube) o di una Bacheca (Pinterest).<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">Quali piattaforme sono coperte dall&#8217;Appeals Centre?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph -->\n<p>Al momento accettiamo controversie relative a contenuti Facebook, Instagram, TikTok, Pinterest, Threads, YouTube e Google Maps. Vogliamo espandere la nostra attivit\u00e0 ispettiva ad altre piattaforme di social media in futuro.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <div class=\"faq-item transition p-[20px] hover:bg-[#DFE7E5] hover:ease-in-out\">\n <!-- Faq title -->\n <div class=\"accordion-header relative cursor-pointer flex items-center group\">\n <h5 class=\"title--default title--small \">A quali regole si attiene l&#8217;Appeals Centre quando prende una decisione in merito a una controversia?<\/h5>\n <span class=\"faq-ic ml-auto flex justify-center items-center\">\n <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n <path d=\"M2.5 10.0002H17.5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><path d=\"M12.5 15L17.5 10L12.5 5\" stroke=\"#1B6A5D\" stroke-linecap=\"round\"\/><\/svg>\n <\/span>\n <\/div>\n\n <!-- Faq Content -->\n <div class=\"accordion-content overflow-hidden max-h-0\">\n <div class=\"content--default  colour--black\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>I nostri revisori dei casi si avvalgono delle politiche sui contenuti delle piattaforme (i termini e le condizioni) per dirimere le controversie. Nel prendere tali decisioni adotteremo il nostro quadro normativo, che prevede un&#8217;analisi dei diritti umani.<\/p>\n<!-- \/wp:paragraph --><\/div>\n <\/div>\n <\/div>\n  <\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group user-guide has-primary-grey-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\">\n<h5 id=\"h-user-support-guide\" class=\"wp-block-heading has-primary-black-color has-text-color has-link-color wp-elements-1\" style=\"font-size:24px\">User Support Guide<\/h5>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-secondary-default-color has-text-color has-link-color has-medium-font-size wp-elements-2 wp-container-content-f67f277b wp-block-paragraph\">Better understand your rights under the Digital Services Act.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a34a4ed3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-background has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2026\/03\/DSA-User-Support-Guide-English.pdf\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;background-color:#1a4740\" rel=\"https:\/\/portal.appealscentre.eu\/\">Read our Guide<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<section style=\"font-size:32px\" class=\"container container--nopad md:w-11\/12 mx-auto image-text-split-block platform-casestudy has-base-offwhite-background-color has-background alignfull wp-block-acf-image-text-split-block wp-block-hidden-desktop wp-block-hidden-mobile wp-block-hidden-tablet\" id=\"block_1cbce8dd4b539091b1be580e949c70aa\">\n <div class=\"bg-site-secondary rounded-2xl mx-auto p-6 grid grid-cols-1 md:grid-cols-2 gap-8 items-center\">\n <div class=\"flex flex-col justify-center px-4 py-12 md:py-0 gap-6\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-duration=\"600\">\n  <h2 class=\"title--default title--standard colour--white\">Featured Case Study: Restored Facebook Group<\/h2>\n\n <div class=\"content--default  colour--white\"><p>In April 2025, a user from Cyprus submitted a dispute about a Facebook group that had been suspended for supposedly violating Meta\u2019s rules on Restricted Goods and Services. After reviewing content from the group which had been removed, we found that it should have been covered by an exception allowing people to discuss the medical merits of prescription drugs.rnrnWe communicated our decision to Facebook who then restored the group in question.<\/p><\/div>\n\n <div class=\"mt-12\">\n   <a href=\"\" class=\"link link--default  text-site-accent-alt group\" target=\"\"><span class=\"\"><\/span><\/a>  <\/div>\n <\/div>\n   <div class=\"flex justify-center md:justify-start\">\n <img decoding=\"async\" fetchpriority=\"auto\" src=\"https:\/\/www.appealscentre.eu\/wp-content\/uploads\/2026\/05\/ACE-Transparency-Report-May-2026-English.pdf\" alt=\"\" class=\"w-full h-auto object-cover rounded-lg\">\n <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"container mx-auto rounded-3xl h-[550px] flex justify-center items-center cta-block alignfull wp-block-acf-cta-block\" id=\"block_b8465b00729d2be65b7dc41776ab69b8\"\n style=\"background: linear-gradient(to bottom, rgba(9,42,38,0) 0%, rgba(9,42,38,1) 100%), url('https:\/\/www.appealscentre.eu\/wp-content\/themes\/ace-new\/resources\/images\/cta-bg.png');\n background-size: contain;\n background-position: center;\n background-repeat: repeat;\">\n <div class=\"w-full text-center max-w-xl mx-auto gap-12\">\n <div class=\"relative flex flex-col justify-center gap-5 mx-auto\" data-aos=\"fade-in\" data-aos-delay=\"200\">\n  <div class=\"preheader__light\">\n USE YOUR EU DIGITAL RIGHTS\n <\/div>\n \n  <h2 class=\"title--default title--standard colour--white\">Think Social Media Got It Wrong?<\/h2>\n \n  <div class=\"content--default  colour--white\"><p>We help you fight platform mistakes and reclaim your voice.<\/p><\/div>\n \n <div class=\"flex flex-col gap-8\">\n <div class=\"mx-auto btn-group flex flex-wrap gap-x-4\">\n  <a href=\"https:\/\/portal.appealscentre.eu\/\" class=\"btn btn--white\">Start New Dispute<\/a>\n  <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>User Support Guide Better understand your rights under the Digital Services Act.<\/p>\n","protected":false},"featured_media":7181,"template":"","meta":{"_acf_changed":true},"class_list":["post-8011","platform","type-platform","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - 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