TL;DR
From today, people and organisations in the EU can challenge content decisions on Instagram to Appeals Centre Europe.
If you’ve had your video, photo or comment removed from Instagram, or you’ve seen harmful content which you think should be taken down, you can submit a dispute. Our service is free-of-charge, independent of platforms and we guarantee human review of every case.
How Can I Dispute An Instagram Content Decision in the EU?
You can submit a free dispute to Appeals Centre Europe under the Digital Services Act. Just create an account, submit your case and receive an independent decision made by a human reviewer.
Just follow the steps below:
1. Create an account – set up your own case portal so you can track the status of your dispute.
2. Submit your dispute – provide information to allow our expert team to evaluate your case.
3. Dispute review – we seek further information from Instagram, Facebook, TikTok or YouTube. Our team uses information provided by you and the platform to make an impartial, expert decision.
4. Dispute decision – once our team has finished their review, we will email you to say your decision is waiting in your case portal.
Help Us Spread the Word!
For too long, the conversation about what is allowed on social media has happened behind closed doors. The EU’s Digital Services Act is changing that. By creating a new right to challenge platforms’ decisions to independent dispute settlement bodies like Appeals Centre Europe, it’s finally giving people a say.
However, for people to use their rights, they first have to know about them. Despite clear obligations in this area, social media companies are keeping this option under wraps, with no platform doing enough to tell their EU users about dispute settlement bodies.
So – whether you’re a membership body, a civil society organisation, or an active social media user – help us spread the word! Mention us on your website, include us in your newsletter or updates to friends and family, or email engagement@appealscentre.eu to discuss how we can work together.
What’s Next?
We’ve had a busy 2025 – issuing our first decisions, announcing new Directors from across Europe and co-founding a new network of dispute settlement bodies. In the coming months, we’ll be doing even more – including publishing our first transparency report.
One message we’ve heard loud-and-clear from people using our service is that they want to challenge unfair account suspensions. As such, we’re now preparing to expand our work to account suspensions in the coming weeks.
So if your content is unfairly removed, or if you see harmful content which you think should be removed, do something about it. Submit a dispute and take control of what you see and post online.
For media enquiries, please contact media@appealscentre.eu