Challenge Decisions
On Social Media
That Matter to You
Challenge Decisions On Social Media That Matter to You
Challenge Decisions
On Social Media
That Matter to You
Challenge Decisions On Social Media That Matter to You
Was your content or account unfairly removed or suspended, or is content you reported still visible on Facebook, Instagram, TikTok, Instagram, YouTube, Threads or Pinterest? If so, get a free certified review of that decision.
- All EU Countries
- Independent from platforms
- Human Review
The Independent Appeal You Never Knew You Had
We are a certified dispute settlement body under the European Digital Services Act. We ensure you get a fair and expert review of your case.
What Platforms Are Not Telling You
Every day, content is removed, accounts are banned unfairly and harmful content is left up. Under the new EU Digital Services Act, you now have the right to an independent appeal outside of social media platforms.
Think Social Media
Made a Mistake?
Request a free human review of social media content moderation decisions.
Appeal in 4 Simple Steps
Submitting your appeal is easy. We’ve designed a simple, user-friendly
process so you can get started right away.
Set up an account
Create an account on our portal.
Submit Your Appeal
Submit the necessary information about your appeal online. Appeals Centre will collect information from the social media platform and will reach out to you for more details if necessary.
Human Review
Our team of experts carefully reviews your case.
Decision
We send our decision to you and the platform. The platform will then review our decision and decide whether to reverse their original ruling.
Think Social Media Got It Wrong?
We help you fight platform mistakes and reclaim your voice.
FAQs
Browse our frequently asked questions to find answers about our services and case review process.
How do I submit a dispute?
Click ‘Start Dispute’ in the header of this page to dispute a content moderation decision by Facebook, Instagram, TikTok, Pinterest, Threads or YouTube.
How do I track my case?
You can manage and track your case through our online case management portal here.
How does the Appeals Centre select its case reviewers?
The Appeals Centre is staffed by full-time, professional case reviewers with experience of applying platforms’ content policies. We also have reviewers with linguistic and subject-matter expertise. The compensation of our case reviewers is not linked to how they decide cases.
How long will it take to make a decision on my dispute?
We aim to make our decision available to you and the platform within 90 calendar days of you submitting your dispute. In most cases, however, we expect to make our decision more quickly. If we encounter unexpected delays, we will send a message to the email address provided when you submitted your appeal. For complex disputes, we may extend the timeframe for making our decision to up to 180 calendar days.
How much does it cost to submit a dispute?
There is currently no user fee to submit a dispute.
How recently does the content in question need to have been posted?
For content, accounts, Pages or Groups which have been removed or suspended, the platform must have made its decision in the last six months. For disputes about potentially harmful content still visible on the platform, there is no time limit on when the user reported the content to the platform.
What can I do if I’m unhappy with this service?
If you are unhappy about your experience with the Appeals Centre you can send us feedback. We review complaints if they are made within 21 days of the incident about which you have concerns. When contacting us, please provide examples of any potential issues. We will use your feedback to make improvements to our service, and complaints are regularly reviewed by our leadership.
What does the Appeals Centre do when it receives my dispute?
See our ‘Dispute Process‘ page for more information on how we review and decide disputes.
What kind of content does the Appeals Centre cover?
We currently accept disputes about individual pieces of content which have been removed or left up by Facebook, Instagram, TikTok, Pinterest, Threads and YouTube. This includes videos, photos, text posts and comments. We also review decisions by these platforms to suspend or disable a user’s account, as well as removals of a Page or Group (Facebook and Instagram), or Channel (YouTube).
What language does the content need to be in to submit a dispute to the Appeals Centre?
Content can be submitted in most languages commonly spoken in the EU. However, the dispute must be communicated to us in one of our seven operating languages of the Appeals Centre: English, French, German, Spanish, Italian, Polish and Dutch, so you must use one of those languages when submitting a dispute.
What platforms does the Appeals Centre cover?
We currently accept disputes about content on Facebook, Instagram, TikTok, Pinterest, Threads and YouTube. We intend to expand to other social media platforms over time.
What rules does the Appeals Centre apply when deciding a dispute?
Our case reviewers apply platforms’ content policies (terms and conditions) when deciding disputes. When making these decisions, we will apply our normative framework which includes a human rights analysis.
Who can submit a dispute to the Appeals Centre?
Anyone located in the European Union can submit a dispute.
Do platforms have to implement the Appeals Centre’s decisions?
While the Appeals Centre’s decisions are non-binding, platforms must engage in good faith and our decision may result in the platform overturning its previous decision on the content in question.
CHANGE STARTS HERE
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