Real Impact, Meaningful Outcomes
We help people and organisations across the EU challenge unfair platform decisions and understand their digital rights. From transparency reporting to ad hoc training and the real-life impact of our decisions, here’s how our work is driving change online.
Transparency Centre
We believe that data about disputes received by the Appeals Centre, and other out-of-court dispute settlement bodies, will be of great value to academics, policymakers and civil society.
This data, which we will publish in regular transparency reports, will highlight trends in platforms’ content moderation and identify systemic risks to the people who use their services.
Transparency Report Shows Big Increase in Users Challenging Social Media Decisions
Read Full PostTransparency Report Shows Big Increase in Users Challenging Social Media Decisions
Supporting organisations
Organisations – whether civil society groups, sporting bodies, media outlets or advocacy networks – often face unique challenges when content is removed or harmful content is ignored by social media platforms.
We offer tailored support to help organisations navigate disputes, protect their voice and understand their rights under the Digital Services Act.
Case Studies
Every case we review is more than just a platform decision. It reflects a person, a story or a mission that matters.
Our case studies highlight how individuals, creators, journalists and civil society groups across the EU have used Appeals Centre Europe to:
- Recover unfairly removed content
- Regain access to suspended accounts
- Remove harmful, policy-violating content
These stories show how independent and transparent decisions can make a real difference – not just for the people involved, but for broader digital rights and platform accountability.
Overturned Platform Decision Based on Its Values
A user from France sent us a dispute requesting that a Facebook post be removed from the platform. The post claimed that individuals who do not identify as strictly male or female should consult a psychiatrist. Meta had reviewed the post, found no violations and did not remove it. However, after assessing the content, we overturned this decision and recommended removing the content. Our decision reflected Meta’s stance against harmful stereotypes as stated in its Hateful Conduct policy rationale, and the company’s principles of Voice, Dignity and Safety.
Hate Speech Against Romani Communities
In July 2025, an organisation in Slovakia sent us a dispute challenging TikTok’s decision to leave up a comment targeting Romani people with hateful and degrading language. We found that the content violated TikTok’s rules on Hate Speech and Hateful Behaviours and recommended that it be removed. We communicated our decision to TikTok who removed the content.
Restored Facebook Group
In April 2025, a user from Cyprus submitted a dispute about a Facebook group that had been suspended for supposedly violating Meta’s rules on Restricted Goods and Services. After reviewing content from the group which had been removed, we found that it should have been covered by an exception allowing people to discuss the medical merits of prescription drugs. We communicated our decision to Facebook who then restored the group in question.
Nudity in a Medical Context
In March 2025, a user in Poland submitted a dispute challenging Facebook’s decision to remove an image of someone examining themselves for testicular cancer. While the platform claimed that the image violated its rules on Adult Nudity and Sexual Activity, after reviewing the content we found that it should have been covered by Meta’s exception for self-examination for cancer or other diseases. We overturned Facebook’s decision, recommending that the content be restored with a warning screen.
Restored TikTok Account
In March 2025, a user from Romania sent us a dispute asking for their TikTok account to be restored. We reviewed the video which had caused the account to be suspended and found it did not target or degrade a group covered by a protected characteristic. As such, we recommended that the user’s account be restored. After we communicated our decision to TikTok, they reinstated the user’s account.
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