facebook

What Policies Do We Cover?

Some of the policies we cover include :

• Fraud and Scams
• Hate Speech and Hateful Policies
• Restricted Goods and Services
• Adult Nudity and Sexual Activity
• Harassment and Bullying
• Misinformation

You can view all of the policies we cover in our Rules of Procedure, and you can view all of Facebook’s content policies in their community standards.

Remember! We cannot accept disputes in some areas, including:

• Impersonation
• Hacked accounts
• Copyright
• Spam decisions related to technical or automated systems
• Child Sexually Explicit Material

What do I need to know before I submit a Facebook dispute?

You can dispute Facebook’s decision if the platform has:

1. Suspended or restricted an account that I want restored
2. Removed or restricted content that I want restored
3. Removed a Page or Group that I want restored
4. Left up content that I want removed

Facebook suspended or restricted an account that I want restored

Before you submit your dispute, it would be helpful to gather the following information:

• Your Facebook reference number. If you do not have one, you can continue the process without it.
• The date that Facebook suspended / restricted your account.
• The policy that Facebook said your account was violating. When you log into your account, you should see the message “We suspended your account.” If you scroll down, the text under the “Why this happened” heading should mention the Community Standard your account supposedly violated. Please provide this Community Standard. If you can’t find this message, the platform may have sent you an email that includes the Community Standard which led to your account being suspended.

Facebook removed or restricted content that I want restored

Before you submit your dispute, it would be helpful to gather the following information:

• Your Facebook reference number. If you do not have one, you can continue the process without it.
• The date that Facebook removed or restricted the content
• The type of content that led to your account being suspended or restricted
• The policy that Facebook said your content was violating. When Facebook removes your content, they should send you a message telling you which Community Standard your content violated. You can find this in your notifications (under the bell icon), Profile Status or Account Status.

Facebook removed a Page or Group that I want restored

Before you submit your dispute, it would be helpful to gather the following information:

• Your Facebook reference number. If you do not have one, you will need to provide the email address associated with the Facebook account, the name of the Page or Group and a brief description of the Page or Group.
• The date that Facebook removed the Page or Group.
• The policy that Facebook said your account was violating.When you log into your account, you should see the message “We suspended your account.” If you scroll down, the text under the “Why this happened” heading should mention the Community Standard your account supposedly violated. Please provide this Community Standard.If you can’t find this message, the platform may have sent you an email that includes the Community Standard which led to your account being suspended.

Facebook left up content that I want removed

Before you submit your dispute, it would be helpful to gather the following information:

• Link to your Facebook profile
• Link to the content you reported
• The time and date you reported the content to Facebook
• Which policy you believe the content violated