TikTok

What Policies Do We Cover?

The policies we cover include:

• Fraud and Scams
• Hate Speech and Hateful Policies
• Restricted Goods and Services
• Adult Nudity and Sexual Activity
• Violence and Crime
• Harassment and Bullying
• Misinformation
• Violent and Graphic Content

You can view all of the policies we cover in our Rules of Procedure and you can view all of TikTok’s content policies in their their community guidelines..

Remember! We can’t accept disputes in some areas, including:

• Impersonation
• Hacked accounts
• Copyright
• Spam decisions related to technical or automated systems
• Child Sexually Explicit Material

What Do I Need To Know Before I Submit A TikTok Dispute?

You can dispute TikTok’s decision if the platform has:

1. Suspended or restricted an account that I want restored
2. Removed or restricted content that I want restored
3. Left up content that I want removed

TikTok suspended or restricted an account that I want restored

Before you submit your dispute, it would be helpful to gather the information you will require:

• Your TikTok username
• The time and date that TikTok suspended your account
• The type of content that led to your account being suspended or restricted
• The policy that TikTok said your account violated. If possible, log into your TikTok account and click on “Inbox” (at the bottom of the screen). You should have received a message which includes the reason why your account was suspended. If you can’t find this message, the platform may have sent you an email that includes the Community Standard which led to your account being suspended.

TikTok removed or restricted content that I want restored

Before you submit your dispute, it would be helpful to gather the information you will require:

• Your TikTok username
• The date the content was posted on TikTok
• The time and date that TikTok removed or restricted the content
• A brief description of the content, to help the platform locate it
• The policy that TikTok says that the content violated. Go to “Inbox” at the bottom of your screen (on mobile) and find the “Video Removed” message. This should include the TikTok policy the content supposedly violated.

TikTok left up content that I want removed

Before you submit your dispute, it would be helpful to gather the following information:

• Confirmation that you have reported this content to TikTok
• Your TikTok username
• A link to the content you reported
• The username of the account which posted the content you reported
• The date the content was posted
• The time and date that you reported the content to TikTok / the time and date that TikTok told you they would not be removing the content