Instagram

What policies do we cover?

Some of the policies we cover include:

• Fraud and Scams
• Hate Speech and Hateful Policies
• Restricted Goods and Services
• Adult Nudity and Sexual Activity
• Violence and Crime
• Harassment and Bullying
• Misinformation

You can view all of the policies we cover in our Rules of Procedure, and you can view all of Instagram’s content policies in their community guidelines.

Remember! We can’t accept disputes in some areas, including:

• Impersonation
• Hacked accounts
• Copyright
• Spam decisions related to technical or automated systems
• Child Sexually Explicit Material

What do I need to know before I submit an Instagram dispute?

You can dispute Instagram’s decision if the platform has:

1. Suspended or restricted an account that I want restored
2. Removed or restricted content that I want restored
3. Left up content that I want removed

Instagram suspended or restricted an account that I want restored

Before you submit your dispute, it would be helpful to gather the following information:

• Your Instagram reference number. If you do not have one, you can continue the process without it.
• The type of content that led to your account being suspended or restricted
• The policy that Instagram said your account violated. When you log into your account, you should see the message “We suspended your account.” If you scroll down, the text under the “Why this happened” heading should mention the Community Standard your account supposedly violated. Please provide this Community Standard. If you can’t find this message, the platform may have sent you an email that includes the Community Standard which led to your account being suspended.

Instagram removed or restricted content that I want restored

Before you submit your dispute, it would be helpful to gather the following:

• Your Instagram reference number. If you do not have one, you will need to provide your Instagram username, the date that the content was removed or restricted and a brief description of the content.
• The date that Instagram removed or restricted the content.
• The policy that Instagram said your content was violating. When Instagram removes your content, they should send you a message which includes the Community Standard your content supposedly violated. To find this:
  App: Click the “profile” icon in the bottom-right of the screen. Then click the three horizontal lines in the top-right of the screen to open settings. Scroll down and click on “Account Status.” Click on “Removed content and messaging issues”, then “Removed content” to find the Community Standard your content supposedly violated.
  Desktop: Click the three horizontal lines with “More” next to them in the bottom-left of your screen, then click “Settings.” Scroll down and click on “Account Status.” Click on “Removed content and messaging issues,” then “Removed content” to find the Community Standard your content supposedly violated.

Instagram left up content that I want removed

Before you submit your dispute, it would be helpful to gather the following information:

• The link to your profile
• Confirmation that you have reported the content to Instagram
• The link to the content you reported
• The date you reported the content to Instagram / the date that Instagram told you that they would not be removing the content you report
• The policy you believe the content was violating.