Google Maps

What policies do we cover?

Some of the policies we cover include:

• Fraud and Scams
• Hate Speech and Hateful Policies
• Restricted Goods and Services
• Adult Nudity and Sexual Activity
• Harassment and Bullying
• Misinformation
• Fake & Misleading Content & Behaviour
• Harassment
• Offensive content

You can view all of the policies we cover in our Rules of Procedure, and you can view all of Google Map’s content policies in their community guidelines.

Remember! We can’t accept disputes in some areas, including:

• Impersonation
• Hacked accounts
• Copyright
• Spam decisions related to technical or automated systems
• Child Sexually Explicit Material
• Defacement & Mischief

What do I need to know before I submit a Google Maps dispute?

You can dispute Google Map’s decision if the platform has:

1. Suspended or restricted an account that I want restored
2. Removed or restricted content that I want restored
3. Left up content that I want removed

Google Maps suspended or restricted an account that I want restored

Before you submit your dispute, it would be helpful to gather the following information:

• The email address you use to log into your Google Maps account.
• Your Google Maps full name.
• The date that Google Maps suspended your account.
• The statement of reasons provided by Google Maps. If you have a Google routing ID, you may wish to include this too. It is often a short, bolded string of 4 or 5 capital letters (for example, DPNB.)
• The type of content that led to your account being suspended or restricted
• The policy that Google Maps said your account was violating.

Google Maps removed or restricted content that I want restored

Before you submit your dispute, it would be helpful to gather the following information:

• The email address you use to log into your Google Maps account.
• Your Google Maps full name.
• Link to your profile.
• The date and time that Google Maps removed or restricted the content.
• A brief description of the content, to help the platform locate it.
• The statement of reasons provided by Google Maps. If you have a Google routing ID, you may wish to include this too. It is often a short, bolded string of 4 or 5 capital letters (for example, DPNB.)
• The policy that Google Maps said your content violated.

Google Maps left up content that I want removed

Before you submit your dispute, it would be helpful to gather the following information:

• The email address you use to log into your Google Maps account.
• Your Google Maps full name.
• Link to the content you reported.
• The date that you reported the content to Google Maps / the time and date that Google Maps told you they would not be removing the content
• The policy that Google Maps said your content violated.